FAQ
Account management and security
- How do I download my account statements?Published on Nov 6, 2024Updated on Sep 8, 202543
- How do I freeze my account? (web)Published on Aug 22, 2023Updated on Oct 10, 2025382
- How do I migrate my email address or phone number to another account? (web)Published on Aug 22, 2023Updated on Oct 2, 2025359
- How do I change my login password?Published on Aug 22, 2023Updated on Sep 8, 202518,543
- How do I freeze my account? (app)Published on Aug 22, 2023Updated on Oct 15, 2025333
- I haven't received the SMS codePublished on Aug 16, 2023Updated on Oct 17, 202529,273
- How do I reset Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Oct 19, 20255,602
- Passkey FAQPublished on Mar 19, 2025Updated on Sep 18, 202587
- What can I do if my device is running in an unsafe environment?Published on Jan 19, 2023Updated on Sep 8, 2025294
- Why is my account frozen and how do I unfreeze it?Published on Aug 22, 2023Updated on Sep 8, 202522,360
- My authenticator app isn't working, what should I do?Published on Aug 11, 2023Updated on Sep 8, 20251,514
- My mobile phone isn't working, what should I do?Published on Aug 22, 2023Updated on Sep 8, 2025445
- How do I join a video call with customer support?Published on Aug 26, 2025Updated on Oct 17, 202523
- How do I whitelist OKX Emails?Published on Nov 26, 2024Updated on Sep 8, 202547
- How do I close my account? (app)Published on Aug 22, 2023Updated on Oct 20, 2025853
Showing 16-30 of 32 articles