FAQ

Deposit and withdrawal

How do I find my deposit address and tag/memo/comment?
Published on Aug 22, 2023Updated on Aug 1, 202556,044
How do I select the correct network for my crypto withdrawals and deposits?
Published on Aug 22, 2023Updated on Jul 31, 202520,090
Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
Published on Oct 21, 2024Updated on May 6, 202567
How do I make a deposit? (web)
Published on Aug 13, 2023Updated on Apr 16, 20255,529
What should I do if the other platform didn't receive my withdrawal?
Published on Oct 18, 2024Updated on May 15, 2025475
How do I check my deposit progress?
Published on Aug 13, 2023Updated on Jul 21, 20257,838
Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
Published on May 10, 2023Updated on Apr 22, 2025173
What should I do if my withdrawal isn't successful?
Published on Oct 17, 2024Updated on Apr 1, 2025163
Why hasn't my deposit been credited?
Published on Sep 1, 2023Updated on Jun 18, 202512,659
Why hasn't my withdrawal arrived in the account?
Published on Aug 22, 2023Updated on Jul 24, 202518,094
Do I need to pay fees for deposit and withdrawal?
Published on Jun 1, 2023Updated on Jun 4, 20255,275
What's Satoshi test and how do I complete it?
Published on May 28, 2024Updated on Jul 11, 202539
Crypto available for withdrawal FAQ
Published on Jan 25, 2024Updated on Aug 4, 20253,588
What should I do if I deposit to the wrong address?
Published on Oct 15, 2024Updated on Jun 27, 2025146
What should I do if I forget to fill in tag/memo?
Published on Oct 15, 2024Updated on Jun 10, 202590

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