FAQ
Individual verification
- How do I complete the required tasks shown in the app?Published on Jul 3, 2025Updated on Jul 10, 202522
- What's KYC: What to expect and why it matters?Published on Jun 24, 2025Updated on Oct 15, 202528
- What do I need to do when I change my country of residence?Published on Apr 10, 2025Updated on Sep 9, 2025253
- Understanding the risks of using digital payment token servicesPublished on Jun 17, 2025Updated on Oct 15, 20252
- What are Source of Funds (SoF) and Source of Wealth (SoW)?Published on Dec 24, 2024Updated on Oct 17, 2025542
- What are Source of Funds (SoF) and Source of Wealth (SoW)?Published on Dec 24, 2024Updated on Oct 15, 20251
- What are the types of documents that are accepted as proof of source of wealth in the United Arab Emirates (UAE)?Published on May 8, 2024Updated on Oct 16, 20254
- A beginner's guide to identity verificationPublished on Sep 25, 2023Updated on Oct 9, 20256,286
- How do I submit my proof of address (POA)?Published on Sep 5, 2023Updated on Oct 14, 2025801
- Why am I asked to confirm my personal details again?Published on Mar 19, 2025Updated on Oct 15, 2025103
- How do I verify an individual account?Published on Sep 25, 2023Updated on Oct 9, 202529,108
- What documents are accepted as proof of sources of funds from decentralized finance?Published on Nov 12, 2024Updated on Oct 15, 202550
- How do I submit my proof of address (POA)?Published on Sep 5, 2023Updated on Oct 15, 20251
- Why did my identity verification fail?Published on Sep 5, 2023Updated on Oct 9, 202511,081
- Why did my identity verification fail?Published on Aug 8, 2024Updated on Oct 15, 202539